[Close] 

WP - Central Reservations Sales Agent - Winter Season - Full & Part Time

WINTER PARK RESORT OVERVIEW:

Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the United States. We are located just 67 miles north-west of Denver, which makes us the closest major ski resort to the city. Winter Park‚ s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to‚ create the best memories, again and again,‚ for our guests, our employees, our community, and our strategic partners.

Headquartered in Denver, Colorado, Alterra Mountain Company is a community of 12 iconic year-round destinations, including the world‚ s largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company‚ s family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley in Utah; and CMH Heli-Skiing& Summer Adventures in British Columbia. We honor each destination‚ s unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone together

POSITION SUMMARY:

Responsibilities include providing personal, responsive, and professional service to all guests in selling all aspects of guests‚ reservations in the Winter Park area, including lodging, air/rail and ground transportation, ski rentals, ski lessons, lift tickets, trip insurance, and other products as they become available. Provides information, answers questions, handles complaints and assists each guest regarding activities and tickets, lift and trail access, and general information about the Winter Park/Fraser area with an eye to closing sales and upselling to the visiting vacationer. Responsibilities also include outbound sales campaigns. This to include focused outbound programs for products and services as well as follow up on quotes and upsell opportunities.

ESSENTIAL DUTIES:
  • Answer telephone in a timely fashion, fax, and e-mail requests for new reservations and information, as well as make changes and cancellations to existing reservations.
  • Determine client needs using active listening skills and needs determination questions‚ provide information and available options for client to make an informed decision regarding vacation planning.
  • Research and source information for lodging, activities, and transportation based on client request and preferred location.
  • Effectively use upselling and cross-selling techniques to enhance client experience.
  • Accurately Inform guest of reservation details such as lodging descriptions, rates, locations, deposit, cancellation policies, and travel insurance.
  • Accurately and thoroughly input and record reservation data.
  • Operation of several software programs; accuracy with keyboarding, clarity of communication with guests and subscribers.
  • Maintain current and updated information on all WP Call Center and Resort policies, packages, and area activities
  • Outbound calling to covert quotes and upsell ancillary products
  • Participate in specific outbound sales campaigns as assigned
  • Engage in first phase of problem resolution regarding client complaints.
  • Continue to align with both the Mission Statement and Core Values of Alterra Corporation.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION& EXPERIENCE REQUIREMENTS:

  • Education: High School diploma or GED
    • Minimum one season experience with mountain resort and travel industry systems and procedures and Winter Park Vacation products desired
    • Experience working in fast-paced environment desired
    • Experience with basic sales techniques, including needs determination, closing sales and upsell

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • 18 years of age or older required
  • Working knowledge of Microsoft Office and basic computer functionality required
  • Valid Colorado Driver‚ s License desired

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends and holidays.

Office Environment:

  • Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis
  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal
employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an‚ at will‚ relationship.



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.