WP - Rental - Rental Supervisor - Winter Season -Full Time

Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the United States. We are located just 67 miles north-west of Denver, which makes us the closest major ski resort to the city. Winter Park‚ s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to‚ create the best memories, again and again,‚ for our guests, our employees, our community, and our strategic partners.
Headquartered in Denver, Colorado, Alterra Mountain Company is a community of 12 iconic year-round destinations, including the world‚ s largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company‚ s family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley in Utah; and CMH Heli-Skiing& Summer Adventures in British Columbia. We honor each destination‚ s unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone.
The Rental Supervisor is responsible for overseeing the daily operations and ongoing success of their designated rental location. They will ensure all daily operational duties are completed satisfactorily either personally or through subordinate staff. The Supervisor is responsible for generating revenues in their specific location through rental services, rental fulfillment, and tuning services. They will be available to work on weekends and holidays, and must be able to work mornings starting at 7 a.m. until evenings at 10p.m. The Supervisor must possess good written and oral communication skills, computer skills, a team player attitude, and reliable cash handling skills. They will be responsible for the daily opening and closing of location, staff management, daily and weekly reports, as well as merchandise inventory control. In addition, they will consistently follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.
  • Plan and prepare work schedules and assigns employees to specific duties, to ensure maximum efficiency and positive, memorable guest experience.
  • Coordinates promotional/group activities and/or directs staff to ensure activities are carried out to the satisfaction of the guest and company.
  • Supervise employees in all daily duties to ensure utmost compliance with company policies, procedures, standards, and goals.
  • Deliver ongoing staff coaching and disciplinary action as needed.
  • Work to identify and resolve staff problems as needed.
  • Process employee terminations in accordance with company policy and procedures.
  • Manage payroll and timekeeping for Rental Employees with a focus on accuracy and controlling expenses.
  • Work with fellow managers and staff for future staff development.
  • Order stock or prepares requisitions to replenish stock on hand.
  • Ensure compliance of employees with established security, sales, and record keeping procedures and practices.
  • Recognize and motivate team on a daily basis through huddles, spontaneous or planned recognition.
  • Ensure that staff is working in a positive, fun and energized work environment.
  • Maintain and promote a safe working environment.
  • Ensure that store staff maintains the highest level of guest service at all times.
  • Be able to perform all duties of a rental tech, greeter, outdoor storage, retail sales associate, and cashier.
  • Organize and conduct regular staff meetings.
  • Demonstrate expertise in product features and benefits of all retail& rental items in the store.
  • Complete a daily opening and/or closing checklist to ensure standards of cleanliness and merchandising are always maintained at their highest level.
  • Close down rental location securely to verify the safety of all retail merchandise and rental inventory.
  • Adhere strictly to ASTM requirements and schedule.
  • Meet or exceed all daily, weekly and monthly budget numbers.
  • Account for all security issues involving cash, theft, liability and premises.
  • Keeps rental shop in neat and orderly fashion to meet the standards of the department.
  • Serves the customer by answering numerous questions and gives the extra personal touch of customer service by assisting customer in purchasing complete product packages.
  • Maintains a positive attitude in an eight to ten hour day, and on stressful high volume days, in order to provide excellent customer service.
  • All other job related duties as assigned.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
High School diploma or GED
  • Minimum 2 years‚ of supervisory experience
  • Rental ski and/or snowboard experience preferred
  • Must be able to ski or walk to all locations.
  • Ten-key and computer proficiency.
  • Must be able to stand for entire shift.
  • Must be able to speak English, and enunciate clearly.
  • Must speak/hear clearly over telephone.
  • Accustomed to constant customer and staff contact.
This position may be required to work evenings, weekends and holidays.
  • Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.
Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an‚ at will‚ relationship.

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