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WP- Rentals - Rental Assistant Manager -Full Time - Winter Seasonal

WINTER PARK RESORT OVERVIEW:

Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the U.S., and located just 67 miles NW of Denver, is the closest major ski resort to the City. Winter Park‚ s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to‚ create the best memories, again and again,‚ for our guests, our employees, our community, and our strategic partners.

POSITION SUMMARY:

The Assistant Rental Manager is responsible for assisting the manager in 1-4 Rental Locations/Operations with Revenues between 1.5M and 4M yearly. The Rental Assistant Manager must support the manager in maximizing guest service, employee experience and financial opportunities in the rental operation by managing, coordinating and evaluating rental shop activities and staff in a fast paced, ever changing rental environment. The Assistant Rental Manager assumes the secondary (sometime primary) leadership role of the assigned shops/operations including monitoring of expenses and labor costs, staff administration, inventory control, management of facilities, vendor relations and sales systems. Must be willing and able to initiate and react appropriately to changes both suggested and implemented by the Manager and Senior Leadership team. The Assistant Rental Manager position is a Winter Seasonal Position responsible for helping to oversee Rental Operations in the assigned location(s).

ESSENTIAL DUTIES:

Maximize Equipment Rentals and Revenue

  • Assist the Manager in developing short and long term goals and policies and procedures to maximize revenue.
  • Train staff in policies and procedures to minimize cycle times and create loyalty among guests.
  • Ensure equipment is in Rentable condition and complies with all ASTM testing requirements
  • Prepare and organize back stocked inventory for high volume times.
  • Ensure smooth planning and fulfillment of group business by working closely with group sales and the rental services assistant manager.

Assist in implementing policies and procedures to ensure accuracy, accountability and security of all rental assets.

  • Inventories up to $2 million annually
  • Revenue up to $4 million annually
  • Expenses up to $50,000 annually
  • Contribution up to $3 million annually

Assure Guest Satisfaction

  • Train staff in guest service, teamwork, safety, equipment knowledge and liability compliance
  • Communicate information to all staff to ensure knowledge of Winter Park activities, events and changes.
  • Work directly with departments including, but not limited to, SRS, Guest Services, Group Sales and IT Operations in order to create seamless guest satisfaction.

Maintain Communication and Encourage Team Play

  • Attend Weekly Retail/Rental Meetings in the absence of the Manager
  • Share pertinent company and retail/rental information with staff during mandatory morning meetings
  • Implement training programs for new and returning rental employees per the manager‚ s direction
  • Provide feedback to direct and indirect reports, including but not limited to, coaching sessions, mid-season, seasonal and year-round reviews.
  • Correct and discipline staff in accordance with all Human Resources SOPs

Mitigate Loss and Liability

  • Works directly with the Rental Services Assistant Manager to set and follow established inventory control practices
  • Enforces established SOPs to complete and track daily inventory of ski, snowboard and bike equipment
  • Complies with all ASTM testing and tracking of skis.

Maintain Proper Staffing Levels and Enforce Employee Appearance Guidelines

  • Secondary scheduler for all direct and indirect reports
  • Enforce Employee Appearance guidelines based on WP and Rental Handbook Standards
  • Assist the Manager to Interview, Hire and Train all front line staff
  • Enforce and follow established safety guidelines, policies and procedures‚ including all binding certifications for staff.

Provide Education and Support

  • Provide strong leadership for staff while offering compassion and understanding for individual team members.
  • Act as a positive and encouraging role model while maintaining and supporting company policies and procedures and ensuring enforcement as necessary
  • Develop management and supervisor candidates
  • Possess a‚ do as I do‚ attitude and lead staff by example

Rentals Specific Tasks

  • Coordinate Custom Fit Service Scheduling and assist with Deliveries/Fit Times as needed
  • Assist the Tune Shop Supervisor and Technicians during high volume times with Tuning and Repair Services
  • Act as Manager on Duty when West Portal Manager is absent

The Rental Assistant Manager must possess great guest and employee management skills, good written and oral communication skills, computer skills, team player attitude, and cash handling skills. Days and hours may vary but will include weekends and holidays. Must be able to work weekends and holidays and regular 40 hour work weeks in a shop open from 7am-9pm. Longer hours may be required during holidays and high volume times.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

EDUCATION& EXPERIENCE REQUIREMENTS:

Education

  • College Degree or Equivalent Experience
  • Supervisory/Leadership Training or Equivalent Experience
  • Rental Specific Training and Certificates or Equivalent Experience Preferred

Experience

  • 1 years of rental experience and 1 year of supervisory experience or 2 years of supervisory experience
  • Experience in Personnel Management
  • Experience in Business Management
  • Experience in Guest Service and Public Relations
  • Experience in Computer Systems
  • Experience in POS Systems

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • Must be able to ski or walk to all locations.
  • Must be able to stand for entire shift.
  • Must be able to speak English, and enunciate clearly.
  • Must speak/hear clearly over telephone.
  • Constant customer and staff contact.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Mountain Environment:

  • The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
  • The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
  • Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
  • Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Office Environment:

  • Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an‚ at will‚ relationship.



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