WP - Ski & Ride School - Private Lesson Lead - Winter Season - Full Time

Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the United States. We are located just 67 miles north-west of Denver, which makes us the closest major ski resort to the city. Winter Park‚ s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to‚ create the best memories, again and again,‚ for our guests, our employees, our community, and our strategic partners.
Headquartered in Denver, Colorado, Alterra Mountain Company is a community of 12 iconic year-round destinations, including the world‚ s largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company‚ s family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley in Utah; and CMH Heli-Skiing& Summer Adventures in British Columbia. We honor each destination‚ s unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone together.
The Lead will be responsible for overseeing the private lesson sales operations in a manner that maximizes guest service and provides excellent control of revenue. This includes assisting the Adult Manager with training, managing and evaluating lesson sales staff, scheduling coordination, sales reports, coordination of reservations, handling complaints and consistent problem solving. The lead will oversee all guest interaction and strives to ensure guest satisfaction. The Private Lesson Center Lead will be responsible for overseeing and closing the POS system nightly and providing accurate, balanced reporting to Revenue Accounting each night.
  • Assist the on-snow supervisor to train, supervise and evaluate 4-6 full and part time daily desk employees and follow through with disciplinary action when needed.
  • Organize information necessary to assist in assigning and scheduling of private lessons.
  • Be current on weather and snow conditions, special events and promotions in SRS and Winter Park Resort.
  • Participate in each type of class offered to fully understand on-hill operations.
  • Learn and maintain an excellent working knowledge of the Resort Pos system, RTP, including sales, discounts, comps, POS Billing, voids, refunds, payment types and other necessary skills.
  • Book private lessons through the system to accurately schedule private lesson instructors according to availability. Print reports to assist on-snow supervisors in introducing private lesson students with individual instructors.
  • Process ticket sales, collect payment and give correct change.
  • Get signed WPR release forms from all customers and file appropriately.
  • Supervise the opening of computer terminals, setting up cash drawers and initial stock loading.
  • Verify daily sales reports.
  • Provide guest assistance, particularly as related to ticket and lesson problems.
  • Professionally handle guest complaints and help solve guest problems.
  • Approve credit charges and check cashing in assigned area
  • Supervise the deposit of all monies.
  • Maintain an excellent working knowledge of the computerized ticketing system and be able to troubleshoot problems.
  • Oversee daily communication with on-hill supervisors.
  • Perform other assigned duties.
Other Duties:
  • Assist in other areas of Ski and Ride School such as scheduling, supporting agent and administration as necessary.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
  • High School Diploma or GED
  • Two (2) years in ticket sales or equivalent
  • Experience in customer service and communications/public sales
  • Ski and Snowboard School experience desirable
  • Accounting and computer experience necessary
Physical Demands and Working Conditions:
This position may be required to work evenings, weekends and holidays.
Office Environment:
  • Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal
employment opportunity in any term, condition, or privilege of employment.
We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.
Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an‚ at will‚ relationship.

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