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WP - Central Reservations Sales Agent - FT/PT - Summer Seasonal

POSITION SUMMARY
Responsibilities include providing personal, responsive, and professional service to all guests in selling all aspects of guests reservations in the Winter Park area, including lodging, air/rail and ground transportation, ski rentals, ski lessons, lift tickets, trip insurance, and other products as they become available. Provides information, answers questions, handles complaints and assists each guest regarding activities and tickets, lift and trail access, and general information about the Winter Park/Fraser area with an eye to closing sales and upselling to the visiting vacationer. Responsibilities also include outbound sales campaigns. This to include focused outbound programs for products and services as well as follow up on quotes and upsell opportunities.
ESSENTIAL DUTIES
  • Answer telephone in a timely fashion, fax, and e-mail requests for new reservations and information, as well as make changes and cancellations to existing reservations.
  • Determine client needs using active listening skills and needs determination questions provide information and available options for client to make an informed decision regarding vacation planning.
  • Research and source information for lodging, activities, and transportation based on client request and preferred location.
  • Effectively use upselling and cross-selling techniques to enhance client experience.
  • Accurately Inform guest of reservation details such as lodging descriptions, rates, locations, deposit, cancellation policies, and travel insurance.
  • Accurately and thoroughly input and record reservation data.
  • Operation of several software programs; accuracy with keyboarding, clarity of communication with guests and subscribers.
  • Maintain current and updated information on all WP Call Center and Resort policies, packages, and area activities
  • Outbound calling to covert quotes and upsell ancillary products
  • Participate in specific outbound sales campaigns as assigned
  • Engage in first phase of problem resolution regarding client complaints.
  • Continue to align with both the Mission Statement and Core Values of Intrawest Corporation.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION& EXPERIENCE REQUIREMENTS
  • Education: High School diploma or GED
    • Minimum one season experience with mountain resort and travel industry systems and procedures and Winter Park Vacation products desired
    • Experience working in fast-paced environment desired
    • Experience with basic sales techniques, including needs determination, closing sales and upsell
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
  • 18 years of age or older required
  • Working knowledge of Microsoft Office and basic computer functionality required
  • Valid Colorado Driver s License desired
TRAVEL REQUIREMENTS (if applicable)
PHYSICAL DEMANDS AND WORKING CONDITIONS (samples provided need to be adjusted to fit position, delete all that don t apply)
This position may be required to work evenings, weekends and holidays.
Office Environment:
  • Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis
  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

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