WP - Lodging - Housekeeping Inspector - Full Time - Year Round

Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the U.S., and located just 67 miles NW of Denver, is the closest major ski resort to the City. Owned by the City and County of Denver, and managed by Intrawest/Winter Park Operations Corporation, Winter Park is part of the rich history and tradition of Denver mountain parks, and is also one of Intrawest‚ s premier destination resorts in North America. Winter Park‚ s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to‚ create the best memories, again and again,‚ for our guests, our employees, our community, and our strategic partners.
Inspects lodging facilities to ensure clean, orderly, and attractive conditions of the establishment. Is responsible for training and correcting of all housekeeping employees in conjunction with the Housekeeping Manager and Housekeeping Supervisor.
  • Train and coach a team of Core, Regular, Seasonal and Part Time Housekeeping Staff in conjunction with the Executive Housekeeper and Housekeeping Supervisor to ensure the employees have to the skills, tools, and knowledge required to perform their job at the highest level while remaining engaged.
  • Demonstrates standards and procedures for housekeeping staff to follow including OSHA standards, Intrawest G&Os, Safetey Standards, Guest Service Standards, and all company SOPs, including HotSOS and Unifocus.
  • Inspects and evaluates physical condition of establishment. Documenting inspection forms to hold cleaners accountable and to use as recognition or re-training tools.
  • Investigates new and improves cleaning instruments and methods, researching green initiatives and products.
  • Has working knowledge of equipment and periodically inventories and orders supplies and equipment as required.
  • Manage a safe employee and guest environment.
  • Ensures proper and timely communication with the Front Desk regarding owner/guest special requests, early check-ins, late check-outs, and room moves.
  • Is responsible for the Housekeeping staff following the established uniform and appearance policies and taking corrective action if necessary.
  • Complies with all company policies and procedures.
  • Knows the Winter Park Resort Core Values and models them to other employees
  • This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
  • High School Diploma or GED required
  • Working knowledge of Microsoft Office& moderate computer functionality preferred
  • At least two years of related experience preferred
  • Experience at a Mountain Resort Lodging Property preferred.
  • Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System, Kronos, and/or J.D. Edwards (JDE) preferred.
  • Is honest and demonstrates integrity
  • Follows established resort policies and procedures
  • Is able to manage confidential information
  • Reports to work exhibiting a professional appearance within defined guidelines
  • Is supportive of resort mission and core values
  • Sets a positive attitude for others to follow
  • Is comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions
  • Is organized and capable of performing multiple tasks
  • Is trustworthy and self-directed in work tasks
  • Sees projects through to completion including follow-ups on any identified issues or long-term concerns
  • Is able to handle a fast-paced working environment
  • Is flexible with days and hours of work, based on resort needs
  • Prioritizes, and re-prioritizes personal time versus work needs to ensure a good balance in life, and quality of work.
  • Every guest encountered will be acknowledged, thanked and invited back
  • At the end of the day, you will know you had a positive impact on our guests
  • Employee will strive to exceed guest‚ s expectations
  • Fulfills all owner and guest requests in a timely and professional manner.
  • Has strong knowledge of the resort/department, products, services, has experienced many of those products and services.
  • Listens carefully to owner and guest needs and expectations
  • Anticipates& quickly responds to all owner& guest needs and potential concerns
  • Communicates will all vendors in a professional manner at all times.
    • This position is required to work evenings, weekends and holidays when necessary.
  • Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems.
  • Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours.
  • Must be able to lift up to 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 200 lbs. on a regular and continuing basis.
  • Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment and products.
  • Able to wear personal protective equipment including but not limited to non-slip shoes, protective eye wear, and protective gloves.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

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